Reviews
Not at all what I
"Not at all what I was hoping for. This product is not any cooler or quieter than the $25 one on Amazon I “upgraded” from. The reviews are also misleading as they talk about this being plush and comfortable. It’s cheap plastic cover like any other"
— Justin B. (1/5)
Never received product or response
"Ordered in July and never received. Emailed for support, got generic responses and zero help. Got a shipping confirmation in October but never received the product. Now they’re asking for a review. Bogus."
— Jaimie H. (1/5)
This is nothing but plastic
"This is nothing but plastic that heats up with your body heat. Customer service was AI. Would not return it unless it was in original packaging unused. Really really disappointed."
— Molly H. (1/5)
This may be an amazing
"This may be an amazing mattress protector, but I don’t know because I accidentally ordered the wrong size and have been given the run around by customer service on how to return/exchange it for over 3 weeks. I was actually going to reorder the correct size once this one was returned, but I will NEVER do business with this company again because the website would not let me issue or request a return or exchange when I attempted on Sept 30th because it showed that the package had not left the distribution facility yet, so I contacted customer service. That’s when this whole ridiculous email thread started, yet nothing has been accomplished. We have been emailing back and forth, because the customer service rep kept telling me that they had handed my issue over to someone else and that I would be contacted promptly on how to go about my returning or exchanging the mattress protector. AGAIN, my original return attempt and the message I sent to customer service was done on SEPTEMBER 30th. Today, after several emails sent to and from the customer service rep because i STILL have not been contacted by whoever was supposed to contact me. So, I made ANOTHER attempt and the website FINALLY let me issue the return. HOWEVER, I still have to wait for 48-72 hours for return processing. It could very well be past the 30 day return window by the time someone contacts me about the return request. This was 1000% out of my control. I will be LIVID if they do not refund 100% of my money even if the return window has closed. I cannot afford to let this slide because of bad communication on the company’s behalf. If I could give this 0 stars, I would. Because if the quality of their customer service is this bad, I doubt they put much thought into the quality of their products. Do NOT purchase from this company."
— Rachel B. (1/5)
Not comfortable or cooling. Made
"Not comfortable or cooling. Made the bed way hotter"
— Kali M. (1/5)
cool and comfortable
"It's very cool and sooo plush, yet it allows for good back support."
— Thomas O. (5/5)
Has worked well for my
"Has worked well for my nephew who gets night sweats. We also got cooling sheets/comforter"
— Adam B. (5/5)
Best Sleep in Years
"This topper completely transformed my sleep. I wake up refreshed every morning."
— Jessica M. (5/5)
Instant Sleep Improvement
"I didn’t expect such a small change to make such a big difference."
— Joseph W. (5/5)
Cloud-Like Feel
"It’s the perfect balance between plush comfort and firm support."
— Patricia J. (5/5)
