Privacy policy

 

Privacy Policy for Glacier Mattress

Updated: September 9, 2024

Glacier Sleep Privacy Policy

At Glacier Sleep, we are committed to protecting your privacy. We collect personal information when you interact with us, such as when you purchase products or visit our website. The types of information we may gather include:

  • Personal Information, such as your name, email, mailing address, phone number, and online identifiers
  • Internet and Browsing Data
  • Transaction Information, including details of your purchases
  • Payment Information, such as credit or debit card details
  • Location Information, providing general geographic data
  • Demographic Information, including your age
  • Health-Related Information, such as any relevant physical or mental health data
  • Customer Interactions, including communications you send to us
  • Derived Data, such as inferences based on the information we collect
  • Cookies

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us store login information and items in your cart. Additionally, third-party providers may place cookies for analytics and advertising purposes. You can manage or disable cookies through your browser settings.

Third-Party Information

We may also receive your personal information from third parties, such as other consumers referring you to us.

Data Retention

We only retain your personal information as long as necessary for the purposes described in this policy. Below is a summary of how we retain different types of data:



Type of Data

Retention Period

Website Usage Data (e.g., Cookies, Online Identifiers, Internet Activity)

We retain data for up to 5 years before deleting or anonymizing it.

Order and Payment Data (e.g., Name, Contact Info, Purchases, Payment Information)

This data is kept for as long as necessary to fulfill orders, typically up to 5 years from your last purchase. Anonymized data may be kept for quality improvements.

Customer Support Interactions (e.g., Name, Contact Info, Purchases)

We keep records of customer service communications for up to 2 years. Some anonymized data may be kept for internal use.

Marketing Data (e.g., Name, Email, Age, Inferences)

We keep marketing data until you opt-out or request deletion, retaining a record of your opt-out request to prevent future communications.

Feedback and Reviews (e.g., Name, Email, Purchases)

We retain this data for up to 5 years following your last interaction with us. Anonymized data may be kept to improve our products and services.

Privacy Requests (e.g., Name, Online Identifiers)

Records related to privacy requests are kept for at least 24 months.

Security Data (e.g., Name, Online Identifiers)

Security-related information is retained as long as required to meet legal obligations and improve system security.



Purpose of Data Processing

We process your personal information for the following purposes:

  • Conducting background checks for job applicants
  • Conducting customer surveys
  • Storing and organizing data
  • Delivering personalized advertisements
  • Processing and fulfilling orders
  • Enhancing our products and services
  • Managing business operations
  • Meeting legal and regulatory requirements
  • Operating our website and mobile applications
  • Preventing fraud
  • Processing payments
  • Providing customer support
  • Ensuring cybersecurity
  • Sending promotional materials
  • Tracking purchases and customer preferences



How we Disclose your Information



Personal Information Category

Categories of Service Providers

Categories of Third Parties

Personal Identifiers

Business Operations Tool, Customer Support Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Retail Partners, Sales & Marketing Tools, and Website Operations Tool

Ad Networks, Data Analytics Providers, and Payment Processors

Internet Activity

Customer Support Tools, Data Analytics Providers, Retail Partners, and Sales & Marketing Tools

Ad Networks, Data Analytics Providers, and Payment Processors

Commercial Information

Website Operations Tool

Payment Processors and Retail Partners

Financial Information

Website Operations Tool

Payment Processors and Retail Partners

 

Chat and AI Chat Features


We provide chat and AI chat features on our website to improve your shopping experience and provide quick customer support. Here’s how we handle information in these interactions:

  • Information Collection: When you interact with our chat or AI chat, we may collect information you provide, such as your name, email, order details, and any questions or feedback you submit.
  • Purpose of Data Collection: This information is used to respond to inquiries, process orders, assist with product recommendations, and enhance your experience on our site.
  • Data Retention: Chat logs are retained for up to 2 years to help improve customer service and resolve disputes. Some anonymized data may be retained for training our AI models.
  • Security: We take measures to secure chat data and limit access to authorized personnel only.
  • Third-Party Service Providers: We may use third-party chat providers who are required to protect your data as per our privacy and security standards.


Opt-Out: If you prefer not to use chat features, you may choose to contact us through alternative methods like email or phone as provided in the Contact Us section of our website.