Reviews
Terrible Customer Service
"I'm amazed at the terrible customer service. I ordered a mattress topper ($180) from Glacier Sleeping. My order was due for delivery on 6/21/26. It didn't arrive. I've called and left messages through the Glacier customer service phone numbers. I have not received a response. I sent an email to the Glacier email address but have not received a response. I tried t6heir AI chat feature but the initial response was not helpful. When I told the AI tool the response was not helpful, it told me I'd be connected to a human. After waiting 2 hours for the human response, there was no response. Try calling the customer service number and you'll receive only IVR answers without a clue about the order. It has been a while since I received terrible customer service. Glacier broke the record. I want to cancel the order but can't contact anyone. Do not order from this company. They owe me $180 and I think I'll need to contact the credit card company to file a dispute. If they don't have the inventory, don't advertise the product."
— Jessica C. (1/5)
Carbon Ice Topper was very
"Carbon Ice Topper was very well designed and well made. 100 percent improvement on sleeping"
— Trina P. (5/5)
Better than others
"I'm giving the CarbonICE Topper a 3. 5 out of 5 stars. It's better than the others that I've tried, but still has some shortcomings. It's nice and cool when I go to bed at night, but by morning it's cooling qualities have diminished noticeably. It is definitely better than just sleeping on our mattress, but not as good as I had hoped for keeping me cool all night."
— Ira R. (3/5)
I really like it, but
"I really like it, but I can't wait for the smell to go away. I will be putting a mattress pad on it, I think that will make it even better."
— Linda G. (5/5)
Cool to the touch but
"Cool to the touch but heat gets trapped leaving you very sweaty throughout the night"
— joel l. (2/5)
Cool and Supportive
"I bought this mattress topper hoping to make my son’s bed a little more cool and comfortable, but I didn’t tell him I’d added anything—I wanted to see if he’d notice. The next morning, he said, “I don’t know what you did to my mattress, but it’s freezing. ” The cooling effect is immediate and seriously noticeable, even to a tween who normally doesn’t pay attention to anything about his bedding. Aside from the cooling, the topper itself is plush and supportive. I felt we completely upgraded his old mattress without having to buy a new one."
— Dina K. (5/5)
Love it
"Love it"
— Wanda G. (5/5)
Amazing
"I’ve never slept so good! Only complaint I have is that it tends to “move” off my bed and I have to fix it about once a week or two. Hint…. use a mattress pad over this, under the sheet and it makes a 100% difference."
— Kimberly W. (4/5)
Best sleep I’ve had in years. It hugs my body just
"This topper completely transformed my sleep. I wake up refreshed every morning."
— Jessica M. (5/5)
Instant Sleep Improvement
"I didn’t expect such a small change to make such a big difference."
— Joseph W. (5/5)